Help & Support

The Referrals page lists every person who joined with your link, when they joined and their status.

The current referral programme rules are shown on the Referrals page. Rewards, where offered, are credited once the qualifying action has been approved by our team.

Press Share on the Referrals page to open the share panel — WhatsApp, Facebook, Instagram, X, TikTok, email, SMS or copy the link.

On the dashboard and on the Referrals page. Your link is tied to your personal referral code.

Referral rewards appear on the Referrals page. Investment returns appear on My Investments.

Returns that are recorded against your investments appear on My Investments and on your dashboard.

On the Transactions page, and in the history section of the Deposit page.

The My Investments page shows every investment, its amount, plan, start date, status and any returns recorded against it.

My Account, then the Devices tab. You can sign out every other device with one click.

A utility bill, municipal account, bank statement or lease agreement in your name, issued in the last three months.

South African financial regulations require us to confirm the identity of every member before paying money out. It also protects you if someone tries to access your account.

My Account, then the Verification tab. Upload your identity document and proof of address. Our team reviews every document.

My Account, then the Personal tab. Change the field and press Save changes.

My Account, then the Security tab. You need your current password, and the new one must be at least 8 characters.

Open Accounts (or My Account → Banking) and add your bank, account number, account type and branch code. We only ever display the last four digits, and the account must be in your own name.

Your account stays open and your funds stay yours. Renew from the Membership page to keep your benefits.

Yes. Choose a higher level on the Membership page at any time. Your membership history is kept on the same page.

Open the Membership page, choose a level and complete the secure checkout. Your membership is activated as soon as payment is confirmed.

Every level lists its benefits and price on the Membership page, so you can compare them side by side before you choose.

A membership is a paid level on the platform. Each level lists its own benefits on the Membership page.

A withdrawal can be cancelled from the Withdraw page while it is still pending review. Once it has been approved it cannot be reversed.

Any fee that applies is shown before you confirm a withdrawal.

Pending means our team has not reviewed it yet. Processing means it has been approved and the payment is on its way. Contact support with your withdrawal reference if you have a question.

Only a verified South African bank account on your profile, in your own name. Your dashboard shows the bank name and the last four digits.

Withdrawals are reviewed by our team and then paid to your bank account. The status on the Withdraw page shows exactly where your request is.

Verification confirms that you are the account holder. It protects your money and it is a legal requirement for South African financial services providers.

Go to the Withdraw page, choose an amount, check the destination bank account and confirm. You will get a reference number as soon as the withdrawal is submitted, and our team reviews it before it is paid.

Deposits must come from an account in your own name. Third-party deposits may be rejected to protect against fraud.

Any fee that applies is shown before you confirm a deposit. Your bank may charge its own EFT fee.

First check that you used your payment reference. Upload your proof of payment on the Deposit page so that our team can trace it.

Every deposit request is listed on the Deposit page and under Transactions with its current status: awaiting payment, payment submitted, approved or rejected.

The current minimum and maximum are shown on the Deposit page. Contact support if you need a larger once-off deposit.

A bank transfer (EFT) from any South African bank is always available. Online card or Instant EFT payments are available when the platform has enabled them. All amounts are in Rand.

A bank transfer is allocated as soon as our team has matched your payment, normally within one business day of the money arriving. You will receive a notification and an email when it is approved.

Open the Deposit page, choose an amount (or type your own), pick a payment method and confirm. If you are paying by bank transfer (EFT), use our banking details and always include your payment reference. Your deposit is allocated once our team has matched the payment.